TERMS OF SERVICES

OUR MISSION

Our Mission is to revolutionize the way workers commute by providing reliable and efficient transportation services. We are dedicated to enhancing the productivity and well-being of our clients by taking the burden of commuting off their shoulders. With a focus on safety, convenience, and comfort, we strive to create a seamless transportation experience that allows workers to arrive at their job sites on time and ready to perform their best.

 

• Sexual harassment, which can be defined as unwanted behavior of a sexual nature directed against another passenger or Shift Shuttle staff, is absolutely forbidden.

 

• On certain Shift Shuttle vehicle(s), smoking is not permitted. This includes using vaporizers and e-cigarettes. Drugs thatare unlawful must not be possessed or used.

 

• Paying the correct fare is required; failing to do so is against the law and may result in arrest, penalties, and/or having law enforcement dispatch to escort you from the vehicle.

 

• Without Shift Shuttle's prior approval, it is forbidden to videotape or take pictures aboard any Shift Shuttle vehicle including of other passengers.

 

• Cell phone conversations and passenger conversations must be kept at a moderate volume to avoid upsetting other passengers.

 

• Federal, state, and city laws forbid any offensive conduct toward other passengers or Shift Shuttle staff members based on that person's sex, race, color, national origin, religion, marital status, sexual orientation, gender identity, pregnancy, ancestry, age, status as a member of the armed forces, disability, genetic information, or any other status. Violations may face fines or imprisonment in accordance with federal, state, and local regulations.

 

• No passenger may obstruct the Shift Shuttle driver’s ability to operate the vehicle safely. Riders shall always follow the driver's directions regarding how to operate the vehicle and safety-related issues.

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• Passengers must show consideration for one another. On any Shift Shuttle vehicle, it is strictly forbidden to engage in fighting, disturb other passengers, yell, spit, hurl objects, or shove other passengers.
   

• One seat must be taken by each passenger. Bags or items cannot be laid down or taken up another seat by a passenger.

 

• Riders are given 2–3 minutes to board at their initial pick‑up address. For work‑site pick‑ups, riders at industrial locations are allotted 7 minutes, while all other work‑site locations are allotted 4-5 minutes. If a rider does not board within the designated time window, the driver may depart, and the ride will still be billed with no credit issued.

• Our aim is to have riders arrive at work 5–15 minutes early; however, there may be occasions when arrival is exactly on time depending on traffic, weather and road conditions 

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• If weather or road conditions become hazardous, Shift Shuttle reserves the right to suspend service and/or cancel scheduled rides for the safety of all riders and drivers. If a rider chooses to cancel their ride during these conditions, no refund or credit will be issued.

 

• After first week, each bill is due on each rider’s designated payday, no later than 7:00 PM EST; Late fees will apply. Early payment is always encouraged. If bill is not paid within two days from the due date, a reactivation fee will be applied before services can resume.

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• Please note that subscription based riders are required to pay either 1-2 weeks in advance of their scheduled service. At times, payment schedules may need to be adjusted, and we do our best to notify riders promptly if a payment is due on a different date—for example, when a bill is prorated due to service changes.

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• Any form of physical or verbal aggression, hostility, or threatening behavior towards any and all drivers or Shift Shuttle property will result in immediate suspension or indefinite termination of a rider’s access to our services. Likewise, any driver who engages in such conduct toward a rider will be addressed promptly and appropriately by the company.

 

• Refund requests are reviewed on a case‑by‑case basis and, when approved, are typically issued within 5–10 business days after the rider’s account has been fully reviewed and updated. Please note that if a rider’s subscription is canceled due to suspension or termination, the refund process may take longer.
   

• Shift Shuttle reserves the right to discontinue a rider’s services at any time, such as if a rider goes days (before the upcoming work week) whitout communicating to us; in such cases, the rider will receive an official email notification confirming that their services have been canceled.

 

• Dispatch office hours are limited,closed for general communication on federal holidays and may not always be able to respond to rider communications immediately. We will always do our best to reply as promptly as possible; however, repeated or excessive calls, emails, or messages are not appropriate and will not expedite a response.

 

• Each rider is eligible to receive one mini drink and one snack per ride. While these complimentary items are included as part of our service, there may be occasions when certain items are out of stock. Shift Shuttle is not obligated to provide snacks and drinks every workday, and all requested items are subject to availability and may change at any time. Complimentary items typically starts after prorated week.

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• Please note that our policies are subject to change as we continue improving our operations. We encourage you to visit our website often for the most up‑to‑date information on our services terms/policies.